Email: Customer Service (757) 848-5348
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Customer Service
We are proud of the uniforms and uniform accessories that we carry at Legacy School Apparel and stand behind them 100%. If you are not completely satisfied with your purchase you may return your merchandise for a refund within 15 days of receipt of your purchase. Below are our store policies concerning returns, exchanges, refunds, and shipping.
  • If you find that any of our products have been shipped with a fabric or manufacturing defect, we will promptly replace it for you free of charge, with our apologies for your inconvenience.
  • We are happy to exchange clothing items for a different size. Exchanges must be unused and in their original packaging. Once we receive your returned item(s) in their original condition, we will ship your exchange at no extra charge to you.
  • We offer a 15 day refund policy for items that are not to your satisfaction however, we can not refund the associated shipping costs of your order.
  • Any item may be exchanged for another of equal value, or for store credit toward a future purchase.
The following guidelines will help expedite the return process and ensure that your account is properly credited.
  • A Return Authorization (RA) Number is required for returned merchandise; please contact us via email at or by phone at 1-757-848-5348. Please be prepared to provide the following information: the corresponding invoice number, the item(s) you are returning and the item(s) you would like in exchange, including size(s), and your daytime phone number.
  • Your Return Authorization Number will issued by email. Please do not forget to write your return authorization number visibly on your return package. All returns without a proper RA number will be refused by our warehouse staff. Only authorized merchandise will be processed for credit. Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.
  • Please note that your Return Authorization Number will only be valid for 10 days from the date that it is issued. After that time the Return Authorization Number will be voided.
  • Your account will be credited as soon as your returned merchandise has been processed.
  • We reserve the right to deny credit for damaged garments due to misuse, abuse, alteration or excessive wear.
  • Insure your package and keep a copy of the tracking number.
  • We are always happy to special order items from our vendors for you when it is possible.
  • Note: Special orders cannot be discounted and may include an extra shipping charge.
  • Please contact us ( ) with any questions you have about the items on our site. We pride ourselves on our customer service, and we'll be happy to make recommendations regarding sizes and styles.
Please note that we do not take orders from outside of the United States.
Standard Shipping
You can expext delivery within 4 to 7 business days. Most orders are shipped UPS or USPS. Usually, UPS will ring your doorbell, then leave the package in a sheltered area. USPS will deliver the package in your mailbox if it fits, or put it by your door.
Please allow and additional 7-10 business days for orders with embroidered items.
Express Shipping
Priority and Express shipping are available at an additional cost. The cost will automatically be calculated during the check out process. Express delivery does not apply to embroidery orders.
PO Boxes or APO/FPO
We ship to U.S. Post Office Boxes and APO/FPO addresses via the United States Postal Service only. Within the continental United States you can expect delivery within 7 - 14 business days on average. Orders are shipped Monday through Friday only. Priority shipping is available for PO Boxes & APO/FPO addresses at an additional cost.
International Shipping
We do not take orders from outside of the US other than US military APO/FPO addresses.
We automatically insure all packages.
Shipping Costs
Shipping and handling charges are based on the following:
  • The delivery option you choose
  • The weight, size and dimensions of your items
  • Your delivery address
You'll see your shipping cost listed on the "Place Order" page in Checkout before you submit your order. After reviewing the page, you can submit your order.
Order Tracking
When you place an order with Legacy School Apparel, you will receive an order confirmation via email upon receipt of your order and a 2nd email with the tracking number when your order has been shipped.

Once an order has been processed, we are unable to cancel the order. However, you may refuse the merchandise upon delivery. A refund will be issued once the merchandise is returned to our facilities. Shipping and handling charges are not refundable on cancelled orders.

If you have questions about your order please email
Information Regarding Your Purchase.
For information relating to orders placed with (e.g., order processing, shipping and handling, returns and exchanges), please email
Out-of-Stock & Back Order
Should an item on your order be out of stock at time of shipping we will notify you via email with the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will be shipped to you as soon it becomes available at no extra charge to you.
Legacy School Apparel values its customers and respects their privacy. We are committed to protecting your privacy and the information you give to us. We collect customer information in an effort to improve your shopping experience and to communicate with your about our products, services, and promotions.

Legacy School Apparel is fully aware that we must maintain and use our customer information responsibly. Therefore, we do not sell, share, or trade customer information with individuals or companies outside of our company.

Information We Collect and Why
Our online checkout process requires you to provide us with your billing, shipping and contact information such as your telephone number and email address. This information is used to fulfill your order and to keep you updated regarding the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions.

You may opt-out of our email list by emailing us at However, please note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone or email if we have any other questions regarding your order.

Security Statement
Keeping your financial information secure is one of our most important responsibilities. This is why we chose PayPal to process all of our online payments. PayPal adheres to the international PCI (Payment Card Industry) compliance standards for data security.

For example, when you make a payment online through our store PayPal will verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. PayPal automatically encrypts all sensitive information sent between your computer and their servers with an encryption key length of 128 bits (the highest level commercially available).

Your personal information is stored on PayPal’s servers which are heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, PayPal does not directly connect their firewall-protected servers to the internet.

If you’re still not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at (757) 848-5348 and we’ll be happy to take your order right over the phone.

Hampton Virginia school uniform store - Legacy School Apparel provides school uniforms and accessories to various Hampton Roads Virginia school systems and private schools.